Reinol Ireland Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, apply for a trade account or place an order.
Who We Are
Reinol Ireland Ltd
Company No. NI687955
Registered Office: 35 Larne Road, Carrickfergus, Northern Ireland, BT38 7EE
For privacy enquiries, please contact us using the contact details provided on this website.
Information We Collect
We may collect personal information when you:
- submit a trade account application;
- contact us through the website;
- create or use an approved trade account;
- place or manage an order;
- communicate with us by email, telephone or other means;
- use features of the website such as the shopping cart or customer account area.
This information may include your name, business name, business address, email address, telephone number, VAT number, company number, delivery information and information relating to your orders, account or enquiries.
We may also collect limited technical information relating to use of the website, including cookies and similar technologies.
How We Use Your Information
We may use your personal information to review trade account applications, manage approved trade accounts, provide access to trade pricing, process and fulfil orders, respond to enquiries, provide customer support, maintain business and accounting records, protect the website from fraud or misuse and comply with legal or regulatory requirements.
Lawful Basis for Processing
We process personal information only where we have a lawful basis to do so.
Depending on the circumstances, this may include:
Contract — where processing is necessary to provide products, manage an order or administer a trade account.
Legitimate interests — where necessary for the reasonable operation of our business, including responding to business enquiries, managing customer relationships, preventing fraud and maintaining website security.
Legal obligation — where we are required to retain or process information for tax, accounting or other legal purposes.
Consent — where consent is required, for example for certain non-essential cookies or marketing technologies.
The appropriate lawful basis depends on why the information is being used. UK data protection guidance requires businesses to identify and document a lawful basis before processing personal information.
Trade Account Applications
Information submitted through a trade account application is used to assess whether a business should be granted access to Reinol Ireland trade pricing and online ordering.
Trade account applications are reviewed manually. We do not currently use solely automated decision-making to approve or reject trade accounts.
Orders and Customer Accounts
Approved trade customers may have a website account containing their business and contact information.
When an order is placed, we may retain information including customer details, billing and delivery addresses, products ordered, order value and correspondence relating to the transaction.
Payments
Where online payments are offered, payment information may be processed by a third-party payment provider.
We do not normally store full payment card details ourselves.
The payment methods and providers available may change from time to time.
Cookies
This website uses cookies and similar technologies.
Some cookies are necessary for functions such as customer login, shopping carts, checkout and website security. Other cookies, including certain marketing or analytics technologies, will only be used where permitted and where any required consent has been obtained.
You can manage your cookie preferences using the consent controls displayed on the website.
More information is available in our Cookie Policy.
Sharing Your Information
We do not sell your personal information.
We may share information where reasonably necessary with organisations that help us operate our business, including website and hosting providers, ecommerce and website-service providers, payment processors, delivery or logistics providers, accounting services, IT providers and professional advisers.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
International Data Transfers
Some service providers may process information outside the United Kingdom or European Economic Area.
Where applicable data protection law requires safeguards for an international transfer, we will use an appropriate transfer mechanism or other lawful protection.
UK data protection rules contain specific requirements for transfers of personal information outside the UK.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The period may vary depending on the type of information. In deciding how long to retain information we consider our contractual obligations, customer support requirements, accounting and taxation requirements, legal obligations and whether information may be required to resolve a dispute.
Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.
Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing and data portability.
Where processing relies on consent, you may also withdraw that consent.
Some rights are subject to legal limitations and do not apply in every circumstance.
Data Protection Complaints
If you are concerned about how Reinol Ireland has handled your personal information, please contact us first so that we can investigate your concern.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Current ICO guidance specifically says organisations should tell people both how to complain to the organisation and that they may complain to the ICO.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based system can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we process.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services or applicable legal requirements.
The latest version will be published on this page.
Contact Us
For questions, privacy requests or data protection complaints, please contact:
Reinol Ireland Ltd
35 Larne Road
Carrickfergus
Northern Ireland
BT38 7EE
Or use the Contact page on this website.